Refund & Cancellation Policy

Last updated: 27 May 2026

This policy explains how cancellations and refunds work for the Dialoguefy Pro subscription. Payments are processed by Paddle, our Merchant of Record.

1. Free credits before you pay

Every new account includes a one-time allotment of free credits so you can try the full Service — creating dialogues and generating audio — before deciding to subscribe. We encourage you to use these before purchasing the Pro plan.

2. Cancelling your subscription

• You can cancel the Pro plan at any time from your Account page.
• Cancellation takes effect at the end of the current billing period. You keep Pro access and your remaining credits until then.
• After cancellation you are not charged again. You can resume before the period ends if you change your mind.

3. Refunds

If something went wrong — for example you were charged in error, charged twice, or the Service was unavailable — contact us within 14 days of the charge and we will review your request and issue a refund where appropriate.

Because the Pro plan provides immediate access to digital credits that can be consumed right away, we generally do not refund a renewal once a significant portion of that period's credits has been used, except where required by applicable law. We assess each request fairly and on its own facts.

4. How to request a refund

Email admin@dialoguefy.com from the address on your account, including the approximate date of the charge and the reason for your request. We aim to respond within a few business days.

Approved refunds are processed by Paddle back to your original payment method. You may also contact Paddle directly via the receipt email you received for any purchase; see Paddle's Buyer Terms for buyer protections.

5. Statutory rights

This policy does not limit any refund or cancellation rights you may have under the consumer laws that apply to you.

6. Contact

Questions about refunds or cancellation? Email admin@dialoguefy.com.